Shipping policy
Your shipment
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via USPS, FedEx or other postal carriers with tracking and drop-off without signature.
Whichever shipping service is used, we will provide you with a link to track your package online for most shipments (with an exception to our economy 15-30 day international carriers).
Shipping Fees
- Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
- The buyer is responsible to pay the taxes & duties in addition to the purchase price of the goods.
- International orders may be subject to customs clearance procedures that can cause delays in delivery. Buyers are responsible to pay any fees related to custom clearance procedures.
Reasons for Undelivered Packages
There are many reasons that a package may be returned to us as undeliverable.
- Item is too big for a P.O. Box.
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
- Incorrect Address.
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
- Carrier Does Not Deliver to the Address.
The U.S. Postal Service does not deliver to some addresses. If you also have a PO Box address, it's best to use that address for your orders. All orders with "PO BOX" in the address are automatically shipped via U.S. Mail.
- Address Format.
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
- Other Address Problems.
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. For more information about shipping to prisons.
- Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $500 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
- Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
- Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
Note: Some shipments, such as standard international shipments, are not trackable.
Covid-19
Due to the current situation, we are experiencing delays with the delivery of our shipments, particularly to international customers.
Please allow 4-6 weeks for delivery. If your order does not arrive within this timeframe, please contact us via the details at the bottom of the page.
Contact us
If you have any other questions and would like further clarification, either before or after having placed your order, please reach out to us via: